I tried to repay my tenants deposit last night or should I say accept their request.
The first annoyance is that notification email from the Deposit Protection Service (DPS) had found it's way into my spam folder. Then I couldn't find my repayment ID. I needed this too.
Having eventually found my ID after a long time searching my historic email (thank goodness I'd not deleted it like my dad does) I then unfortunately had to reject the tenants request to repay the full amount. Rather than acknowledging this as an action the system seemed to keep calling for my repayment ID but appeared to reject it for being wrong! Eventually I worked out that the ID was wrong because when I requested my repayment ID they had actually reset the old ID with a new number (but had failed to tell me!)
Nothing I have seen so far has changed my mind that the website could do with improvement and that is most likely to come from the competition from another custodial deposit scheme.
I've never worked out why the government licensed two insurance based deposit protection schemes but only one custodial one. Any answers anybody?
Landlord insurance - all risks