Failing to submit deposit dispute evidence

The Deposit Protection Service, a provider of one of the tenancy deposit schemes, says that 17.63% of landlords required to submit evidence after agreeing to dispute resolution either missed their deadline or sent in nothing during 2014, meaning an automatic ruling or pay out for the tenant.

According to the DPS’ figures, tenants were even less likely to submit evidence in time, with over 22.86% either providing evidence after the deadline or failing to deliver any at all.

Alexandra Coghlan-Forbes, Head of Adjudication at the DPS, said: 

“Too many landlords and tenants are shooting themselves in the foot during disputes by failing to get us the evidence we need to assess their cases.

“Our Alternative Dispute Resolution (ADR) service ensures an impartial adjudication for both landlord and tenant, but is reliant on both parties submitting proper evidence in good time to work effectively.

“We do everything we can to make sure both parties understand what’s needed and by when, and it’s important that both landlords and tenants meet the 14-calendar day deadline.” 

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