DPS makes repayment improvements

The Deposit Protection Service (The DPS) has made some long needed improvements to it's website and has added an enhanced SMS service.

The most important aspect for me is that tenants will be able to request their repayment ID reminder and get their deposits returned from their phone. Lets face it now we all live on our smartphone. I don't know what I do without my iphone.

Kevin Firth, director of The DPS said: “Whilst repaying deposits only takes two days once we have agreement from both parties, the biggest barrier is misplaced repayment IDs by both tenants and landlords each month – without these, they cannot start or complete the deposit repayment process.”

“Our new SMS service is the fastest way for tenants to receive repayment ID reminders to claim back their deposits.”

The DPS introduced the SMS service last year to notify landlords and tenants of key deposit protection milestones to encourage faster deposit repayment.

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