I personally use the Deposit Protection Service custodial scheme. I've just had a repayment request from my tenant who has just moved out. A landlord will need their repayment ID in order to complete the process. I've found that frequently the repayment ID email will get filtered into you spam folder and then get deleted after 90 days or so. This means that often landlords are left without the details.
After chatting to a very helpful guy at the Deposit Protection Service he talked me through the screens needed. You need to go to the Deposit tab and then view deposits. Click on the relevant deposit and then at the bottom right of the screen is the link highlighted Request a repayment ID Reminder. Click this and within a couple of seconds you will get sent your repayment ID. You can then add the number in to allow you to respond to your tenants request and repay their deposit in my case in full.
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