An intervention

Another of Property Sparrow's tenants has run up arrears. That's two out of the four.

This tenant is on benefits and his rent is covered in full by the Local Housing Allowance. The tenancy agreement was signed for a year and it was all going so well. As he got the tenancy via the Council's homeless services unit, the Housing Benefit payments were being paid direct to Property Sparrow's Lettings Agent.

Six months into it and the Council has issued a claim review or an 'intervention' to check the tenant's identity and that he is still eligible for Housing Benefit. The tenant has not replied to the Council. His Housing Benefit has been suspended and, with it, Property Sparrow's income from this flat. (Property Sparrow's flat is not in Telford but Telford's website here describes this process much better than she can).

The Lettings Agent has been round to see the tenant several times but has not been able to solve this yet. A Ground 8 notice has been served; a reminder to Property Sparrow that the solution is action. Always.

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