Tip 7: Give the Adjudicator What They Want
I don’t mean that you should try to bribe the adjudicator but that you should try to see your claim from an adjudicator’s perspective before submitting it to your scheme’s ADR service. Your claim will probably be just one of several to pass across the adjudicator’s desk that day, and they will almost certainly be busy and have targets to meet.
In order to get off on the best foot, you should try to make their job as easy as possible. As one of my law tutors used to say, your written submissions are there to give the judge the reasons they will use when deciding in your favour. You have the adjudicator’s undivided attention for a few minutes. Make sure you state your case clearly and precisely, so that they can see straight away what is at issue and how your arguments relate to the tenant’s claims.
You will do yourself no favours if you force the adjudicator to go rooting around in your supporting documents, trying to work out the basis of your claim from your evidence. It’s frustrating and time consuming for the adjudicator, and you will only have yourself to blame if they misunderstand part of your claim.
Tom Derrett is the Principal of Deposit Claim, an ex-adjudicator and an expert on the Deposit Protection Schemes.
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