Tip 19: Deadlines
A typical dispute can be divided into several stages. At each stage of the process either you or the tenant has to communicate with the deposit protection scheme, usually to return a form, send in evidence or give some kind of consent in writing. At each stage where you are required to act, you will be given a deadline by which you must respond.
In truth, some deadlines do have a degree of flexibility to them, and if you have a genuine reason for needing an extension it is worth asking your scheme if they are prepared to grant you one. Some deadlines, however, are set by government legislation and the schemes have no power to vary them at all. If you are told this is the case, failure to meet the deadline will usually result in your claim failing.
When you are asked for evidence to support your claim, make sure you send it all in. Your scheme may give you an itemised receipt for your evidence. It is definitely worth checking that all the evidence you think you sent appears on the receipt. If something is missing, or you discover some extra evidence, send it in straight away. If your evidence gets to your file before the decision is made, it will probably [but not necessarily] be accepted by the adjudicator. Evidence that arrives late is not likely to be considered.